Where is Aliaza Store located?
We are an online store based in the Philippines. We ship nationwide and international to ensure fast and reliable delivery.
How long does delivery take?
Delivery times depend on your location:
- Metro areas: 2–5 business days
- Provincial areas: 4–8 business days
Please note that delays may occur due to weather, courier issues, or high order volume.
What items are not eligible for return on Aliaza?
There are a few items that are not eligible for return on Aliaza, including clothing items that have been worn, washed, damaged, or have had tags, packaging, or hygiene stickers removed, items specifically labeled as non-returnable, and some free gifts.
Can I return clothing items on Aliaza?
Most clothing items can be returned on Aliaza within 15 days of purchase as long as they have not been worn, washed, damaged, or had tags, packaging, or hygiene stickers removed. However, some exceptions may apply.
What is Aliaza's Purchase Protection Program?
Aliaza's Purchase Protection Program is designed to provide additional security and peace of mind when shopping on the platform. It offers protection against a variety of issues, such as damaged or defective items, and ensures that customers can shop confidently on Aliaza.
How do I return an item on Aliaza?
To return an item on Aliaza, customers can contact customer support for instructions on how to initiate a return. Once the return is approved, customers can ship the item back to Aliaza using a provided shipping label. Once the item is received and inspected, a refund will be processed.
How long does it take to receive a refund from Aliaza?
Refunds are typically processed within 3-5 business days of receiving and inspecting the returned item. However, the actual time it takes for the refund to appear on the customer's account may vary depending on the payment method used.
Can I exchange an item instead of returning it on Aliaza?
At this time, Aliaza does not offer exchanges. If a customer is not satisfied with an item, they must return it for a refund. They can then use the refund to purchase a different item if they choose.
Is there a restocking fee for returns on Aliaza?
No, Aliaza does not charge a restocking fee for returns. However, customers are responsible for return shipping costs, unless the return is due to a defective or damaged item.
Can I return a free gift on Aliaza?
Some free gifts may not be eligible for return, depending on the specific terms and conditions. Customers should check the product description for information on returnability before making a purchase.
Can I return a non-returnable item on Aliaza?
No, items that are specifically labeled as non-returnable cannot be returned on Aliaza. Customers should carefully review product descriptions before making a purchase to ensure that the item can be returned if necessary.
I received an email from Aliaza about an order I don't recognize. What should I do?
The first thing to do is don't panic. It's possible there's a simple explanation. Carefully review the email details – is it definitely from Aliaza? Check for any unusual formatting or links that might suggest a phishing attempt. If the email appears legitimate, proceed to the next steps.
Could someone else have placed the order?
Yes, it's possible. Before assuming fraud, consider if a family member or friend who might have access to your account or payment details could have placed the order. Ask them if they've recently made a purchase using your account.
What if it wasn't a family member or friend?
It's also possible that someone accidentally misspelled their email address when creating an Aliaza account and your email was used in error. This happens from time to time.
What if I think it's actually a fraudulent order?
If you've ruled out the possibility of a family member/friend placing the order and are confident you didn't misspell your address, then there is a chance your account has been compromised. You should take immediate steps to protect your account.
What should I do to protect my account if I suspect fraud?
The most important step is to change your Aliaza account password immediately. Choose a strong, unique password that you don't use for other accounts.
How do I change my Aliaza account password?
Generally, you can change your password through your account settings on the Aliaza website or app. Look for a "Password" or "Security" section within your account profile. If you are unsure about the process, please check Aliaza's help center resources.
Should I report this to Aliaza even if it might be a simple mistake?
Yes, it's a good idea to contact Aliaza's customer support. Even if it's a simple email typo, they might be able to resolve the situation for both you and the person who mistakenly entered your email address. If you suspect fraud it's important to contact them.
Can Aliaza help me if my account has been used fraudulently?
Yes, Aliaza’s support team can help investigate potentially fraudulent activity. They can assist in canceling the unauthorized order, and potentially help you recover any funds that were taken. In this case also, the help center should have the relevant information.
Is there anything else I should do besides changing my password?
Yes, it's recommended to: * Review your account activity: Check your recent order history on Aliaza for any other suspicious purchases. * Consider enabling two-factor authentication (2FA): 2FA adds an extra layer of security to your account. If it's available on Aliaza, enable it. * Check your payment methods: Confirm that the payment methods associated with your Aliaza account are correct and you recognize them.
What if I find other suspicious activity on my account?
If you notice any other unusual activity, such as changes to your address or contact information, contact Aliaza support immediately.These FAQs should help a user navigate the situation of receiving an email for an order they didn't place and provide clear steps to take. Remember to always be vigilant and proactive when it comes to your online security.
How can I track my order?
Once your order has been shipped, we will send you a tracking number via email or SMS. You can use this to monitor your delivery status.
What payment methods do you accept?
We accept secure payment methods such as:
- GCash
- Credit/Debit Cards
- Other available payment options shown at checkout
All payments must be completed before we process your order.
Can I return or exchange an item?
Yes, we accept returns or exchanges if:
- The item is defective or damaged
- You received the wrong product
You must contact us within 3 days of receiving your order.
Items must be unused and in original packaging.
Can I cancel my order?
Orders can only be canceled within 12 hours after placing them. Once processed or shipped, cancellation is no longer possible.
How do I choose the right size?
We provide a size guide on each product page. If you’re unsure, we recommend choosing one size up or contacting us for assistance.
Are your products exactly like the photos?
We aim to display our products as accurately as possible. However, slight differences in color may occur due to lighting or screen settings.
Is your website safe to use?
Yes, our website uses secure systems to protect your personal and payment information.
How can I contact you?
You can reach us anytime through:
Email: info@aliazastore.com
We aim to respond within 24 hours.
What if I receive a damaged or wrong item?
We sincerely apologize if this happens. Please contact us immediately with photos of the item, and we will resolve the issue as quickly as possible.
Do you have cash on delivery (COD)?
Currently, we do not offer COD. All orders must be prepaid.